The Top 5 CMMS Software for Facility Management
so many CMMS software (CMMS stands for computerized maintenance management system) options out there and each CMMS can provide the same sort
of feature set. However, each CMMS can provide a significantly different
outcome and one CMMS will probably do better than the other.
So to put an end to this debate about which CMMS is the best CMMS for your maintenance team, we put it out there. Polling more than 6000 companies and their maintenance teams in the United States, we asked which CMMS has been the most successful for them; we also took ease of use, customer service, features and functionality, and value for money into consideration as well.
Without further ado, here are the 5 CMMS for Facility Management we analyzed:
1. UpKeep CMMS - Overall Score: 9.50
EASE OF USE: 10/10
CUSTOMER SERVICE: 9.5/10
FEATURES & FUNCTIONALITY: 8.5/10
VALUE FOR MONEY: 10/10
is a fairly new CMMS software that launched in late 2014 and it’s already
changing how maintenance teams handle work orders, asset management, and
preventive maintenance. They’re unique due to the fact that they’re a
mobile-first CMMS platform, with a beautifully designed app & website. From your desktop to your phone and even your
tablet, UpKeep is easily accessible from anywhere at any time.
The ability to create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down are helpful. About 92% of the maintenance technicians in the poll (who used UpKeep) were able to adopt the software in 1.5 days. For that alone, we gave them a straight 10/10 for ease of use.
A large chunk of the maintenance directors were reporting that UpKeep’s customer support were extremely responsive to feature requests, training, and just general support. They’re response times to customer ticket is on average 5 mins or less, which is remarkable. UpKeep is the only CMMS that offers 24/7 support, which is nice. We gave them a 9.5/10 because they have amazing support, follow-up, and a personalized touch.
Some people did report longer queues when presented with mass amounts of customer support requests, but as they ramp up their team, this minor issue should be addressed.
In terms of features and functionality, UpKeep is one of the first CMMS to offer a free version – which you can use to add/assign work orders, add locations, invite people, and run your maintenance at a basic level. We graded UpKeep as 8.5/10: 10/10 for functionality – 8.0 for features. They offer a full set of features such as; photo capture, preventative maintenance modules, lock-out – tag-out, asset management, meter tracking and much more. Improvements would be more customization in fields which would be helpful at large scale and no IoT sensors just yet.
Overall, maintenance teams had a better response to UpKeep than other CMMS. UpKeep makes it zero effort, zero stress when managing your maintenance teams. The personal notes, extreme customer support, free version (short time to value), and price, make UpKeep 10/10 for best value for price.
UpKeep free version: www.onupkeep.com/free-trial
2. Fiix - Overall Score - 8.32
EASE OF USE: 9/10
CUSTOMER SERVICE: 8.3/10
FEATURES & FUNCTIONALITY: 8/10
FOR MONEY: 8.5/10
Fiix is a Canadian based company founded in 2008, and its one of the only CMMS solutions, besides UpKeep, to offer a mobile solution. They have similar offerings to UpKeep in terms of seamlessness and accessibility across all platforms, which a big plus. Fiix is great at being cross-platform but has various limitations on usability that make the adoption process a little longer than 3 – 7 weeks for most maintenance technicians. However, Fiix also offers a free version like UpKeep, so 9/10 for ease of use.
Many technicians said they didn’t have too much trouble getting in touch with a rep, only reservations was there wasn’t an actual live rep they could contact, which can be limiting in the learning phrase. The customer support was reported as being above average, so we’ll give them a 8.3/10 for customer support.
For features and functionality, Fiix has a comprehensive list of features,
almost as much as UpKeep and eMaint. Their dashboard is customizable for
reports as well. From what maintenance teams indicated, Fiix’s features and
functionality covers breath but sometimes lack depth in terms of customization,
but is a great base tool for CMMS – A total score of 8/10 for features.
Overall, Fiix is a great software for people not familiar with CMMS, but has a starting price point higher than UpKeep, making the value for the money an 8.5/10. A valid option to go with when deciding a CMMS still.
3. Hippo CMMS - Overall Score - 7.50
EASE of USE: 7.5/10
CUSTOMER SERVICE: 8.5/10
FEATURES & FUNCTIONALITY: 7/10
VALUE FOR MONEY: 7/10
CMMS is a Canadian based company founded in 2002, and it also offers a mobile
solution but from hearing poll results, it seems to be limited. Onboarding can
take any where from 30 – 60 days with Hippo. However, it seems to more
straight-forward after onboarding than Fiix. They offer cross-platform
functionality and is fairly easy to use after implementation but have
limitations and no free version for customers to try, so total score of 7.5/10
for ease of use.
Customer support is above average, but no live rep to speak with. They offer live support on their website and during business hours, their response rate is around 8 mins on average, which is really decent. A customer service score of 8.5/10 for Hippo.
In terms of features and functionality, Hippo lacks a few features such as
calibration management and key/lock management which may be important to some
maintenance teams. They predominately focus on Manufacturing, Healthcare, and
Hospitality industries. They do have the most important functionality features
for maintenance teams but are just missing some smaller ones – total 7/10 for
features and functionality.
Overall, Hippo is a great service for people and valid alternative to Fiix, but has a starting price point higher than eMaint, UpKeep, and Fiix making the value for the money not as great as the other mobile-first options in the market. A 7/10 for value for money.
4. eMaint CMMS- Overall Score - 7.0
EASE of USE: 6/10
CUSTOMER SERVICE: 7.510
FEATURES & FUNCTIONALITY: 7/10
VALUE FOR MONEY: 7.5/10
eMaint CMMS is a US based company founded in 1986, it’s one of the oldest CMMS systems around. Onboarding can take any where from 30 – 60 days with eMaint. They have a robust desktop solution but lack any mobile solution. Desktop only may be standard but not having mobile makes field work a friction filled process for technicians. We gave a total score of 7/10 for ease of use. Customer support is standard, offers online chat and support during business hours but no live rep to speak with. A customer service score of 7.5/10 for Hippo.
In terms of features and functionality, eMaint has great functionality on
desktop, only features they are missing is billing & invoicing and dispatch
management. If they had a mobile solution, we would have gave them a higher
grade– total 7/10 for features and functionality.
Overall eMaint offers a solid desktop CMMS that has been in business for years , but has a starting price point higher than UpKeep, and Fiix making the value for the money not as great as the other mobile-first options in the market. A 7.5/10 for value for money.
5. Maximo - Overall Score – 6.5
EASE of USE: 6/10
CUSTOMER SERVICE: 6.5/10
FEATURES & FUNCTIONALITY: 7.5/10
FOR MONEY: 6/10
Maximo Asset Management is an enterprise asset management software solution product produced by IBM. It is a solution which enterprises use to track the operation, maintenance and disposal of assets. It was purchased by IBM in 2006. They have somewhat of a mobile solution but it seems dated to 2007, when the first iPhone came out. It seems this software is geared specifically to enterprise due to the fact that the small percentage of maintenance teams that used Maximo had maintenance teams above 60 people. The UI is a bit clunky from the research we’ve done, but seems to satisfy the needs of extremely large organizations. We’re giving Maximo at 6/10 for ease of use.
They have good support for their
larger clients, but create some friction for their smaller companies. Most have
a dedicated account manager for their questions, but the customer service is slightly
below standard, a 6.5 out of 10 for customer service.
In terms of features and functionality, IBM has a really robust system but
lacks a solid mobile solution that works as well as the other CMMS out there,
also they seem to be an older system that could be restrictive if you’re
planning on switching from an old CMMS. They do have the most important
functionality features for maintenance teams but usability is a learning curve–
total 7.5/10 for features and functionality.
Overall, Maximo is a great service for enterprise organizations, but has a starting price point higher than all available solutions making the value for the money not as great as the other mobile-first options in the market. A 6/10 for value for money.
Based on the poll results it seems that UpKeep is the best value for money. UpKeep, Fiix, and Hippo have a mobile CMMS solution which is still better for cross functionality. Whereas eMaint is a good option for teams as an alternative solution if they only need a desktop solution. And Maximo might be better for maintenance teams that have massive teams.
Ultimately, this is just the information we collected based on our survey results and experiences from other maintenance teams. We in no way mean to bash any one particular software or promote another! So next time you’re thinking about using a CMMS software, feel free to check these out.
SaaS Advice is a non-profit technology media site just bringing the honest truth about SaaS industry and technologies.